Motor Insurance Claims

For motor insurance claims in Kenya, here are the procedures to follow to enable your insurers to quickly process your claims.

1. Take all details of the location and the cause of the accident.

2. If a third party is involved exchange your particulars and vehicle details.

3. Never admit liability.

4. In all cases of bodily injury, report to the police immediately.

5. Remove the vehicle to a place of safety.

6. Notify us of the accident as quickly as possible.

7. Complete a Claim Form and send it to us.

8. Send the vehicle to a garage approved by the insurance company. This is only for Comprehensive Policies. Do not authorize repairs without prior approval of your insurers.

9. Obtain police abstract report and send it to us as soon as possible.

10. Report to us all third party claims. You must send to us, unanswered or unacknowledged, any correspondence that you receive from third parties or third parties' lawyers.

11. Insurers require your driver's detailed statement.

12. Insurers require your driver's copy of driving license.

Now, it is your turn.

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